I didn’t like the app

First I didn’t like the app, so I asked for account to be removed. Second, when you asked for you account & personal details to be removed, they asked for the last accessed date and date of transaction, who would remember that? Plus, they ask for your ID card to verify before they can remove your account, meaning you have to give them additional personal info before they would remove your personal info from their database. That makes a lot of sense to me.