I won’t waste my money again

On numerous occasions I have not been able to send messages. I click on the icon but message doesn’t send. I have emailed the company to report but have never received a satisfactory answer as the problem still exists. I have called but I apparently get put on hold as music just plays and plays and plays! No one ever answers and my problem never gets corrected. I won’t waste my money again. Starting my 4th month and no correction to the problem.